The core of our services is the control center. It is the counterpart for customers, patients, partner and the operating teams. The orders and operations get accepted, edited and coordinated through several offices.

After getting an emergency call, the control center organizes the instructing and executing staff, bridges the time gap in between the call and the arrival of the paramedics by giving telephonic instructions to first aiders and mobilizes further personal buoyancies and specialists.

Moreover, the control center clarifies the capacities of the hospitals and announces patients to the emergency rooms.

In order to coordinate the vehicles, the control center has a monitor that shows the motion of the ambulances in real-time and their location, up to an astonishing preciseness.

That makes it possible to lead the teams in the darkness or to help them to find addresses, in case the house numbers are not visible. Even being abroad, the teams can be piloted to places that used to be very hard to find, without losing any time.

When it comes to repatriations, the control center coordinates the routing, organizes the formalities and approvals, gets all the information on the course of disease and the most recent state of the patient and assesses possible complications. Besides, the control center informs the operating team about traffic-obstructions, makes hotel reservations and stays in national and international contact to governmental agencies, co-organizations, patients and their relatives.